Technical Solutions Consultant

We are seeking a skilled and customer-focused Technical Solutions Consultant to join our Client Services team. Reporting to the Strategy Manager, this role will be responsible for delivering technical onboarding, solution design, and ongoing implementation support for some of Xtremepush’s most complex and strategic clients.

As a Technical Solutions Consultant, you will work directly with client technical teams, marketing stakeholders, and internal Product and Engineering teams to ensure successful implementation of the Xtremepush platform. This role is critical in ensuring integrations, data architecture, and CRM use cases are designed and delivered to a high standard throughout the client lifecycle - from initial discovery and onboarding through to ongoing optimisation and technical consultation.

You will support clients who require a higher level of technical partnership than can be provided through standard onboarding, Account Management, or Support channels, particularly where complex integrations, migrations, or advanced CRM setups are involved.

This is an excellent opportunity for someone with strong CRM and data integration experience who enjoys solving technical challenges, working closely with enterprise clients, and delivering high-quality marketing technology solutions in a fast-moving environment.

Client Onboarding & Technical Discovery

• Lead technical discovery sessions with new clients and prospects to understand platform architecture, data sources, and CRM requirements

• Define integration approaches across SDK, API, Webhooks, batch imports, and Kafka ingestion methods

Solution Design & Architecture

• Design end-to-end customer engagement solutions using Xtremepush features including Journeys, Campaigns, Segmentation, Promotions, and Personalisation

• Translate business use cases into scalable technical implementations

• Recommend best practices for event structure, profile attributes, identity resolution, and consent management

• Validate technical feasibility of complex use cases with Product and Engineering teams
  
  

SDK & Platform Implementation Support

• Guide clients through mobile and web SDK integrations (iOS, Android, Web, React Native, etc.)

• Support setup of push notifications, email, SMS, in-app messaging, and web messaging channels

• Assist with device tracking, subscription preferences, and identity management

• Provide technical support during development, QA, and production rollout phases

• Support marketplace and custom integration workflows
  
  

Campaign & CRM Use Case Enablement

• Support implementation of lifecycle campaigns, triggered journeys, promotions, and segmentation strategies

• Assist clients with campaign triggers, event-based automation, and API-driven workflows

• Provide guidance on personalisation tokens, dynamic content, and templating

• Help marketing teams design technically sound campaign architectures
  
  

Ongoing Technical Consultation & Support

• Act as the technical point of contact for assigned enterprise clients

• Support post-onboarding optimisation, new use cases, and platform enhancements

• Investigate and resolve complex technical or data-related issues

• Work with internal teams to ensure timely resolution of escalations
  
  

Cross-Functional Collaboration

• Partner with Account Managers and Customer Success to deliver a consistent client experience

• Work with Support and TechOps to troubleshoot platform or integration issues

• Provide feedback to Product on client requirements and feature gaps

• Contribute to internal documentation, best practices, and onboarding templates
  
  

Continuous Improvement & Enablement

• Share knowledge across global Client Services teams

• Stay up to date with CRM, CDP, and marketing automation best practices

• Identify opportunities to improve onboarding processes and technical delivery

Essential Requirements

• 2–5 years experience working with CRM, marketing automation, CDP, or SaaS platforms

• Strong understanding of APIs, JSON, and data integration concepts

• Experience with event-driven architectures and customer data models

• Experience supporting technical implementations for enterprise clients

• Strong problem-solving skills and attention to detail

• Ability to communicate technical concepts to both technical and non-technical stakeholders

• Comfortable working with clients across different time zones, including APAC and EMEA

Preferred Qualifications

• Experience with Kafka, webhooks, SDK integrations, or cloud-based platforms

• Familiarity with mobile marketing, push notifications, and in-app messaging

• Experience with customer data platforms (CDP) or identity resolution

• Experience in gaming, sportsbook, fintech, insurance, retail, or high-volume SaaS environments

• Basic SQL or data analysis experience

• Experience working in a client-facing technical consulting role

Technical Competencies

• REST APIs and webhook configuration

• JSON / event payload design

• Data mapping and ETL concepts

• SDK implementation fundamentals

• Segmentation and customer data modelling

• Campaign automation and journey orchestration