This is a hybrid role based in Dublin. #LI-Hybrid
Business Analyst - Dublin
Dublin
Full-time
Permanent employee
About the Role
Xtremepush is a global leader in customer engagement, providing a cutting-edge platform that empowers brands to understand, engage, and influence their customers across multiple channels. Specialising in the Sports Betting & Gaming (SBG) industry, Xtremepush enables businesses to drive growth and enhance customer experiences through data-driven insights, personalisation, and omni-channel marketing. We also partner with organisations in financial services and other regulated sectors. Our innovative Customer Data Platform and engagement tools help organisations create highly targeted campaigns, optimise conversions, and maximise revenue. Xtremepush is the only platform that combines real-time CDP, Omnichannel Activation, AI Optimisation, Gamification Engine, and Advanced Intelligence in a single platform.
This is a hybrid role based in Dublin. #LI-Hybrid
This is a hybrid role based in Dublin. #LI-Hybrid
Key Responsibilities
Capture, document, and structure business requirements, including eligibility, suppression, prioritisation, decisioning, and target-outcome logic.
Translate requirements into clear specifications for the technical delivery teams.
Define acceptance criteria for each use case and support sign off against agreed delivery outcomes.
Maintain a central record of requirements, decisions, in progress work, delivered functionality, and agreed changes.
Own operating procedures and user documentation required for business teams to operate solutions after going live.
Conduct quality assurance reviews to ensure accuracy, consistency, and completeness of documentation and delivered outputs.
Facilitate workshops and stakeholder discussions to clarify requirements, resolve ambiguity, and document decisions.
Use AI tooling to improve documentation efficiency, while retaining accountability for quality and accuracy.
Identify risks, dependencies, gaps, and assumptions, escalating them appropriately to the Senior Programme Manager.
Your Experience and Qualifications
5+ years’ experience as a Business Analyst, ideally within financial services, technology, or another regulated environment.
A relevant qualification in business analysis, information systems, business, or a related discipline.
Proven ability to produce clear, structured business requirements, functional specifications, process documentation, and acceptance criteria.
Hands-on experience with Jira and Confluence for managing requirements, user stories, decisions and documentation.
Understanding of GDPR, consent and data protection requirements in a regulated environment.
Strong written and verbal communication skills, with the ability to explain complex requirements to both business and technical audiences.
Experience working directly with senior business stakeholders and technical delivery teams.
Strong attention to detail, with a methodical approach to documentation, quality assurance, version control and change control.
Familiarity with CRM, marketing technology, CDP or next-best-action decisioning platforms is desirable.
Experience using AI tools to support analysis and documentation is desirable.
Location
This is a hybrid role based in Dublin.
About us
Headquartered in Ireland with offices in the UK and US, Xtremepush is an Omnichannel Customer Engagement Platform powered by a built-in CDP. It enables high-velocity companies to build, grow, and retain strong customer relationships through personalised, relevant, and timely communication. With a true single customer view at its core, Xtremepush provides actionable customer intelligence that drives engagement, conversion, and revenue across all channels, while putting customer retention first.
At Xtremepush, we believe that diversity adds incredible value to our teams, our products, and our culture. We don’t just accept differences, we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place regardless of race, religion, gender, sexual orientation, national origin, disability or age.
At Xtremepush, we believe that diversity adds incredible value to our teams, our products, and our culture. We don’t just accept differences, we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place regardless of race, religion, gender, sexual orientation, national origin, disability or age.